FAQ

Sign in to your account and open order history for status and tracking when available. You can also email organictruth@organictruthllc.com with your order number.

Processing and delivery times vary by item and warehouse partner. Many products ship from partner warehouses. Most orders are processed within 1–5 business days, and our Shipping Policy lists current delivery estimates. Shipping options and costs are shown at checkout before payment.

Shipping availability depends on the destination and the fulfillment partner for each item. Enter your address at checkout to see options for your cart.

Eligible items can be returned within 30 days of delivery. Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect, or we otherwise state that return shipping is covered. Review eligibility, timing, and instructions on our Refund Policy.

Email organictruth@organictruthllc.com with your order number and the reason for the return before sending anything back. If your return is approved, we will send return instructions and the correct return address for your order. Items returned without prior approval may not be accepted.

Use our Size Guide. When a product page lists garment measurements, those take priority over general charts.

No. “Organic Truth” is our brand name, not an organic certification or a fabric or ingredient label. Our clothing fabric is not organic or certified organic, and the name does not mean any product is certified organic. Materials, ingredients, and any certifications are listed on each product page.

Extended-delivery tags mean the item ships from a partner warehouse with longer transit. See our Shipping Policy for processing and delivery estimates.

Yes. Checkout runs on Shopify’s encrypted checkout with major payment methods (including Shop Pay where available).