Shipping policy
Organic Truth Shipping Policy
Organic Truth works with multiple fulfillment partners to deliver products to our customers. Because products may be fulfilled from different locations, available shipping methods and delivery times can vary by item and destination.
Order processing
Orders require processing before shipment. Made-to-order products also require production time. Processing and fulfillment times vary by product and fulfillment partner.
Once your order ships, tracking information will be provided when available.
U.S. shipping
Available U.S. shipping methods and charges are calculated at checkout based on the products in the order, package details, delivery destination, and available carrier services. The current charge will be shown before payment is completed.
International shipping
International shipping methods and charges are calculated at checkout based on the destination and available carrier services.
International customers may be responsible for customs duties, import taxes, brokerage fees, or other charges required by their country. These charges, when applicable, are the customer's responsibility unless otherwise stated at checkout.
Shipping costs are calculated at checkout based on destination and shown before payment.
Delivery estimates
Delivery dates and transit times are estimates. If an order is delayed past the time stated, we'll email you a new estimate and the option to cancel for a full refund. Timing may vary because of production time, fulfillment location, carrier delays, weather, customs processing, holidays, or other circumstances outside our control.
Tracking
Tracking information will be sent when it becomes available. Please allow time for the carrier's tracking system to update after a shipment is created.
Multiple packages
Because we work with multiple fulfillment partners, items from the same order may arrive in separate packages or at different times.
Questions about your order
If you have questions about shipping or an order, contact us at organictruth@organictruthllc.com and include your order number.
Organic Truth LLC may update this policy as our fulfillment network and shipping options change.
Processing and delivery times: Most orders are processed within 1–5 business days. Items shipped from our suppliers' overseas warehouses typically arrive about 8–15 business days after they ship; items from US warehouses usually arrive sooner. These are estimates, and carrier delays can happen. If your order can't ship within the time stated, we'll email you a new estimate and the option to cancel for a full refund.
